Currently our vending machine is exclusive at pop up events at Palacio de Hierro Polanco in Mexico City.

All of our pieces are brass 18 karat gold filled, cz stones and in some designs we use high end enamel.

We would happy to do that! Currently we just pierce ears at special events, stay tuned in our socials and subscribe to our newsletter to get notice for coming piercing events!

Unfortunately no, you should get pierced with a quirurgic grade earring specially made for ears perforation, to help it heal properly once your piercing is healed you can change it to our jewelry pieces!

All our jewelry is sold singly unless
otherwise stated. Our hoops are sell in the description state if they’re sold
as a pair.
If a product description doesn’t say
an earring is sold as a pair, and the catalog image shows only one item, the piece is sold singly.

To order a pair, please add two of the
item to your cart. If you’re not sure whether the jewelry you’re ordering is sold singly or as a pair, please contact us at hellothehighlline@gmail.com or reach us at our Instagram account, and we’d be happy to help you!

Our jewelry designed to minimize the risk of causing an allergic reaction. If you experience flaky skin, itching, swelling, redness, and/or rashes from wearing jewelry, then you likely have a metal allergy and should only wear hypoallergenic, nickel-free jewelry.

We suggest you avoid contact with any chemicals as pool chloride, perfume alcohol, also the salt in the ocean water can be corrosive, take it
before exercising preferably because the sweat PH can take away the shine from your stones. I order to avoid this you can use regular dish soap and a clean tooth brush and rub it against stones and then rinse with water.

This technique is completely safe for your jewelry, you can do this once
a month to keep your stones shinning!

Check out our rings size chart
here

Restocks take between 30 and 90 days — we like to take a little extra time to make sure every piece is perfect. Any items that are discounted will not be restocked. 

We have an "Email when available" option that will pop up when selecting a sold-out item and size. You can enter your email address if you would like to receive a notification when a new inventory is added to the website.

Rarely — you do have to be quick to get a limited-edition item such as collaboration pieces. Signing up
for our marketing emails will give you the best chance of getting our rarest pieces before they sell out.

Register for an account here: _______ and enjoy the following
benefits:

• Track your orders and review past purchases

• Save your addresses for quicker check out

• Manage your account details, address book and email preferences

Loyalty program is coming
soon! Stay tunned for the launching of this program.

For us it is really important to find solutions to reduce the negative
impact of our industry on the world. We have learned a lot since the start but we still have a long way to go and we look forward to evolving with you.

With each purchase our costumers make, we donate a percentage to help reduce carbone dioxide in the air.

We create a sustainable cycle of receiving and giving.

+ jewelry made by 14k gold and plated & brass

+ brass and gold are 100% recyclable materials

We accept Visa, MasterCard, American Express. You can also choose to pay with PayPal, Kueski Pay or
Aplazo.

Both are a service that allows us to offer our customers the ability to
make purchases now and pay for them in installments without any interest and without the needs of a credit card, this service is just available for Mexican costumers.

We stand behind the quality of our jewelry with a 1 month warranty.

This warranty is valid for 1 month after purchased online or by a authorized retailer you must show your purchase evidence date (ticket) to make your warranty valid.

If your jewelry arrives broken, is missing a stone or has a closure mistake we would be happy to replace your item. If your item
is sold out or discontinued, we offer a gift card for the amount paid on the
original order.

Please email us help@thljewelry.com
to redeem your warranty.